Refund policy

Refunds
All orders are non refundable.

Exchanges
Orders are exchangeable within 7 days if a product is defective. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations
Orders canceled prior to the scheduled shipment date will forfeit a non-refundable pre-payment fee of $500 or the value of the goods, whichever is lower. This policy helps cover administrative and preparation costs associated with your order.

Sales and Promotions Policy
Please note that all sales are final during promotional periods. No returns or exchanges will be accepted for items purchased during sales or special promotions. Thank you for your understanding!

Shipping
NUE Conceal serves as an intermediary between you and your selected Courier. NUE Conceal does not transport or deliver shipments and NUE Conceal is not a party to any contract you form with a Courier to pick up, transport, or deliver your shipment. 

A restocking fee of 15% of the total order value will be applied if a customer decides to cancel or request a refund after placing an order. This fee helps cover the costs associated with processing and restocking the items. We appreciate your understanding and encourage you to carefully review your order before completing your purchase.

To start a return, you can contact us at support@nueconceal.com. Please note that returns will need to be sent to the following address: Nue Conceal, 3126 South Sepulveda Boulevard., Unit 7601, Los Angeles, 90034, United States.